They Rejected Your Complaint.
We Prepare You to Win It Back.
TechResolve prepares your complete complaint package. the legal arguments, the escalation scripts, the government submissions. Tailored to your exact situation. You send everything from your own inbox. We support you at every step until you get your outcome.
How We Prepare Your Case
Three stages of escalating firepower. Everything prepared and sent to your inbox, ready to copy and paste.
First-Strike Email
A formal, legally framed notice to the retailer or manufacturer citing the exact ACL provisions that apply to your situation. Structured to get an immediate response and force compliance.
Ready within 1 business dayCounter-Attack Scripts
When they push back with standard excuses. "out of warranty", "contact the manufacturer", "4 to 6 week assessment". we prepare a pinpoint response for each. You know exactly what to say.
Tailored to their specific responseGovernment Escalation Packet
If they still won't budge after 5 business days, we prepare a complete submission for Fair Trading, AFCA or TIO. formatted, evidenced, and ready to copy and paste straight into the government portal.
Fair Trading, AFCA and TIO formatsWhy this approach works better
When you send the complaint, retailers cannot hide behind privacy laws or complaint package rejections. You are exercising your own legal rights directly. We just make sure you do it perfectly.
- Retailers are legally obligated to respond to the account holder
- Our arguments are grounded in ACL Sections 259 and 261
- Every script is tailored to your item, price and exact fault
- You stay in control, and we support you at every stage
- No delays, no third-party friction, no rejection of authority
"Contact the manufacturer"
Illegal under ACL s.259. Your contract is with the retailer.
"Out of warranty"
Consumer guarantees have no fixed expiry. ACL still applies.
"4 to 6 week assessment"
Unreasonable delay = major failure. Loan device or refund required.
"Physical damage"
Design fault vs misuse. We frame the argument correctly.
Every complaint pathway. One service.
ACL Complaint Preparation
Retailer and manufacturer complaints under Australian Consumer Law. First-strike emails, counter-attack scripts, evidence structuring and Fair Trading escalation packets.
Learn more →Executive Escalation Support
We identify CEO office contacts, executive resolutions teams and senior escalation pathways. The frontline is designed to wear you down. we help you bypass it completely.
Learn more →Fair Trading · AFCA · TIO Preparation
Complete formal submission packages for NSW/State Fair Trading, AFCA (financial services and banking disputes) and TIO (telecommunications and internet). Formatted and ready for the government portal.
Learn more →Response Strategy Support
When they reject you, ignore you, or try to wear you down. we prepare the next move. Counter-scripts, re-escalation letters, and ongoing support at every stage until you get your outcome.
Learn more →You share everything. We prepare everything. You win.
Three steps for you. A lot of expertise from us. Every communication copy and paste ready from your inbox.
Tell Us Everything
Submit your full situation. device, fault, retailer, previous responses, evidence. through our secure form. The more detail you share, the stronger your complaint package.
We Prepare Your Package
We build your First-Strike Email, Counter-Attack Scripts and Government Escalation Packet. Tailored to your exact retailer, item, price and excuse. Sent to your inbox within 1 business day.
Copy, Paste, Keep Going
You send from your own email. If they push back, you come back to us. We keep preparing the next move until you get your repair, replacement, refund or formal resolution.
50% refund if we achieve no resolution. We keep preparing the next move at every stage. If after going through the complete process you receive no resolution at all, we refund $125 with no questions asked.
Real cases. Real outcomes.
Cases where our complaint packages made the difference. ACL, Fair Trading, AFCA and TIO.
"TechResolve prepared a First-Strike Email citing ACL Section 259. JB Hi-Fi had told me my Garmin was out of warranty. Three years old or not. I sent the email and had a full replacement offer within a week."
"Apple told me my watch was out of warranty and nothing could be done. TechResolve prepared an argument around reasonable durability for a $550 device. I copied and pasted and Apple reversed their decision within days."
"My telco refused to acknowledge a billing dispute for months. TechResolve prepared a full TIO complaint packet. everything formatted and ready for the portal. Lodged it in 10 minutes and had a resolution within two weeks."
"I'd been going in circles with the retailer for 6 weeks. TechResolve prepared a Fair Trading escalation packet. evidence timeline, ACL argument, everything. NSW Fair Trading mediated and I had a full refund within 10 days."
"My bank refused a chargeback and AFCA was the only path left. TechResolve built the entire AFCA submission. dispute description, timeline, supporting argument. Received a full resolution in my favour within three weeks."
"Sony offered a paid repair on a 15-month-old product. TechResolve prepared a counter-script arguing manufacturing defect under the ACL reasonable durability test. Sony reversed the decision and replaced it at no cost."
"Internet provider ignored every complaint for two months. TechResolve prepared a TIO submission covering the full dispute history, service failure timeline and remedy request. Resolved within 15 days of lodging."
"Dyson quoted a repair at nearly replacement cost for a 20-month-old vacuum. TechResolve prepared the ACL complaint and a Fair Trading escalation packet. I sent both. Dyson offered a full replacement within five days."
"Insurance company stalled my claim for four months. TechResolve prepared the complete AFCA lodgement. dispute history, policy terms, remedy request, supporting evidence. AFCA upheld my complaint fully."
"The retailer tried to blame physical damage on my laptop hinge that failed under normal use. TechResolve prepared a counter-argument documenting it as a design fault with comparable cases. Harvey Norman replaced the unit."
"Mobile plan dispute. charged for services I never used. TechResolve prepared both a formal retailer complaint and a TIO packet as backup. The telco resolved it before TIO even needed to step in."
"Canon said my 19-month-old camera was out of warranty. TechResolve prepared an ACL First-Strike Email and a Fair Trading packet as backup. Sent the email, retailer escalated internally, full repair authorised at no cost."
"Credit card dispute where the bank kept rejecting my chargeback request. TechResolve identified the AFCA pathway and prepared the full lodgement. The bank overturned their decision once AFCA was involved."
"Surface battery swelling at 16 months. The retailer said wear and tear. TechResolve framed it as a safety defect under the ACL. completely different legal argument. Microsoft authorised a replacement within the week."
"Internet and phone bundle dispute. overcharged for 8 months. TechResolve prepared a TIO complaint with the full billing analysis and remedy request. Received a complete refund of all overcharges plus a credit."
"DJI drone failed at 22 months. warranty was 12. TechResolve prepared an ACL reasonable durability argument for a $1,400 device. The retailer replaced it after receiving the First-Strike Email. Never got to Fair Trading."
"Home insurance claim denied after flooding. TechResolve prepared the full AFCA submission including policy analysis, dispute timeline and remedy request. AFCA found in my favour. Insurer paid the full claim."
Ready to Get Your Complaint Package?
Tell us everything about your situation. We prepare your complete complaint package and support you at every step of the process.
support@techresolve.com.au · Mon to Fri 8:00am to 5:00pm AEST